Avanti Tote Bag

Response from Vistaprint Customer Care Team:

Please accept our sincere apologies about the quality of the Avanti Tote Bag that you received. We strive for 100% customer satisfaction and when your expectations aren’t met, we’re committed to making it right. Likewise, we appreciate the provided photo of the received product as a reference. As such, we are glad that one of our support representatives assisted you through our chat and email options. After the chat conversation was disconnected, the same representative tried to call you right away but was routed to your voicemail. An email follow-up has been sent which includes the offering of the best possible resolution to your concern and waiting for your reply for us to proceed accordingly. Rest assured will forward your feedback to the relevant team for review and improvement. Thank you for getting in touch with us and giving us the opportunity to help you.

Response from Vistaprint Customer Care Team:

Thank you for taking the time to share your review. We are so sorry that the outcome of your website print on the totes is disappointing. After reviewing your design, we see that this is an uploaded design. We recommend recreating the design to have the text bolder for best results, as currently the inverted text is too fine and bleeds, hence the print outcome received. For your satisfaction, we have taken the necessary steps to assist with a replacement order. Further details will be sent to you via email.

Response from Vistaprint Customer Care Team:

Thank you for the 5-star review. We're grateful that we had the opportunity to help you with your business.