Thank you for your feedback — we're really sorry to hear that the bags didn’t meet your expectations and that the handles and material tore so easily. That’s definitely not the experience we want for you. Our tote bags are intended to hold lightweight items like brochures or flyers, so we understand your concern. If you haven’t already, we’d be happy to look into this further. Please feel free to share images of the Avanti Tote Bags. We can explore options like a reprint or another suitable resolution.

Please accept our sincere apologies about the quality of the Avanti Tote Bag that you received. We strive for 100% customer satisfaction and when your expectations aren’t met, we’re committed to making it right. Likewise, we appreciate the provided photo of the received product as a reference. As such, we are glad that one of our support representatives assisted you through our chat and email options. After the chat conversation was disconnected, the same representative tried to call you right away but was routed to your voicemail. An email follow-up has been sent which includes the offering of the best possible resolution to your concern and waiting for your reply for us to proceed accordingly. Rest assured will forward your feedback to the relevant team for review and improvement. Thank you for getting in touch with us and giving us the opportunity to help you.

Thank you for taking the time to share your review. We are so sorry that the outcome of your website print on the totes is disappointing. After reviewing your design, we see that this is an uploaded design. We recommend recreating the design to have the text bolder for best results, as currently the inverted text is too fine and bleeds, hence the print outcome received. For your satisfaction, we have taken the necessary steps to assist with a replacement order. Further details will be sent to you via email.

Thank you for the 5-star review. We're grateful that we had the opportunity to help you with your business.