Thank you for sharing your feedback on your Cushion. We’re pleased to hear that you were happy with the print quality, but we’re very sorry that the zipper design made it difficult to insert the cushion properly. We understand how important functionality is alongside appearance, and we regret that this issue affected your experience. We appreciate the photo you provided as a reference, which helped us confirm this as a production issue. To make things right, we’ve already processed a replacement order at no additional cost. You can view the expected delivery date in your Order History: https://www.vistaprint.com.au/oh/, and you’ll also receive an email with tracking details once the replacement has shipped. Please feel free to keep or recycle the original item. Your feedback will be forwarded to our product team for review, as it’s valuable in helping us improve both design and usability. We remain committed to ensuring your satisfaction and hope the replacement meets your expectations.