Greeting Cards

Response from Vistaprint Customer Care Team:

We apologize for any confusion and inconvenience caused by the misunderstanding about the Greeting Cards. We're glad to hear that you've been refunded. Your feedback is valuable, and we appreciate you bringing this to our attention. We'll be sure to consider this as we work to improve our product descriptions and offerings. We hope this experience will not deter your from ordering with us again.

Response from Vistaprint Customer Care Team:

Please accept our sincerest apology for the Greeting Cards you received. Allow us to make things right for you. Likewise, we appreciate the provided photo of the received product as a reference. We are committed to maintaining your total satisfaction, and we want to share this with our quality team to avoid this from happening again. In an effort to help and as a courtesy, we've processed a replacement at no additional cost. An email with tracking details will be sent once shipped out, so you can monitor your delivery. Feel free to keep or recycle the initial items received. You can be assured that your feedback will be shared with the relevant team for improvement.

Response from Vistaprint Customer Care Team:

We're extremely sorry to hear about the flat instead folded Greeting Cards you received. This is not the Vistaprint experience we want you to have. Looking at your account's order history, the specifications of the Greeting Cards includes "flat" folding option. Furthermore, we highly recommend always checking the product specifications from the product landing page prior to designing to ensure the correctness of your order. Also, you may double-check these details from the shopping cart before checkout. Although we are aware that this may not be the best answer you were looking for, we sincerely hope that you still find this information helpful. If you need any additional help with your purchase, don't hesitate to contact us by responding to this review.