Pets Greeting Cards

Thank you for your feedback, and we’re sorry to hear that your second order didn’t meet your expectations. We understand how disappointing it must have been to receive a glossy finish when you were expecting the same matte cardstock as your previous order. Paper finish can significantly affect the overall look of the design, and we appreciate how important consistency is—especially for reorders of the same product. For clarification, the paper stock selected for this order was Standard Glossy. The available paper stock options are clearly displayed on our website prior to starting the design process, and product features, including finish type, can also be reviewed during the design flow and before checkout. We always encourage customers to review these details carefully to ensure the final product matches expectations. We also recognise your point about the finish not being fully noticed during ordering, and we’re sorry for any confusion this may have caused. We’ll make sure your comments are shared with our product and website teams for review as we continue working to improve clarity and user experience.