Bags & Accessories Window Decals Templates

Thank you for your feedback, and we’re sorry to hear about your experience with the window decal. Upon review of your order, the selected adhesive surface was Outside-glass. This means the artwork is printed in a way that allows it to be applied on the exterior side of the glass, which can affect how the print appears depending on the intended application. We understand this may not have matched your expectation for how the decal would be used, and we appreciate you bringing it to our attention. If you need assistance reviewing application options or would like us to look into possible resolutions for your order, please let us know. If your request is urgent and you need an immediate solution, please reach out to our Customer Support team via https://www.vistaprint.com.au/customer-care/help-center/

We’re truly sorry to hear about the inconsistency with your order. We understand how disappointing it must be to receive a second batch of cards that did not match the quality of the first print. This is not the experience we aim to provide, and we take concerns about print quality very seriously. Your comments have been shared with our production team for review so we can investigate what may have caused the difference between print runs. We appreciate you bringing this to our attention, as it helps us improve our processes and quality control. To assist us in investigating this further, could you please provide a photo of the received business cards showing the quality issue? This will help us review the concern more accurately and provide the appropriate support. We appreciate your cooperation and look forward to resolving this for you.