Thank you for your feedback, and we’re sorry to hear that the pens did not meet your expectations. We’d like to clarify that the printing method used for your order is digital inkjet, directly applied to the surface of the pen — not a sticker or label. We also reviewed your account and saw that you previously ordered the same style of pen with the same print outcome, and chose to reorder. For future orders, we recommend uploading a logo or design without a background color. This ensures that only the design elements you want printed will appear on the pen, resulting in a cleaner and more professional look. We appreciate your business and are here to help if you need any assistance updating your design for next time.

We're extremely sorry to hear about one of the Vistro Pen - White Barrel you received. We strive for 100% customer satisfaction and when your expectations aren’t met, we’re committed to making it right. Likewise, we appreciate the photo of the product received as a reference. In an effort to help, we've updated your file and processed a replacement at no additional cost. An email with tracking details will be sent once the replacement has been shipped out. Feel free to keep or recycle the item received. We hope that you felt our genuine intention to help.

We sincerely apologize for the printing and material quality issue of the Vistro Pen - White Barrel you received. Allow us to check this for you. Furthermore, we recommend replying to this review and providing images or pictures of what you have received that illustrates what you mentioned in your review, so we can work with you to find the best resolution possible. Please also indicate the affected quantity. We look forward to hearing from you.

We understand your concerns regarding your order of the Vistro Pen - White Barrel. We will address this issue with our team to prevent similar occurrences in the future. As a gesture of assistance, we have revised the design and arranged a replacement order at no additional cost. You will receive an email with tracking details once the shipment is dispatched. Please feel free to discard the item you received. We hope this experience will not discourage you from considering Vistaprint in the future.