We truly appreciate your feedback on your recent purchase of the Scriptura Volt Rollerball Pen. While we’re glad to hear you were satisfied with the pen itself and the customization, we’re very sorry for any confusion regarding the gift box shown in the images. To clarify, the Scriptura Volt Rollerball Pen does not include a gift box. The version that comes with a box is the Scriptura Metal Ballpoint Pen, and this distinction is noted on the product page. We’ve reviewed your account and confirmed that one of our support representatives has already assisted you with this concern and taken the necessary actions on your order. For future purchases, we kindly recommend double‑checking the product descriptions to ensure the items meet your specific needs. In the meantime, you may also wish to explore our range of Writing & Colouring Sets: https://www.vistaprint.com.au/promotional-products/writing-office/writing-and-colouring-sets, which include additional presentation options. Your feedback is valuable to us, and we’ll continue working to make our listings as clear and helpful as possible. If you have further questions or would like assistance before completing your next order, our Customer Support team is available at 1800‑864‑973, or you can visit our Help Center: https://www.vistaprint.com.au/customer-care/help-centre/ for immediate support.