Thank you for sharing your experience with us. We’re truly sorry to hear that the logo on your Nash Soft-Touch Ballpoint Pen – Black Ink did not turn out as expected, especially after the time you spent working with our consultant. We understand how disappointing this must be. To make this right, we’ve updated the document and processed a replacement order at no cost. You’ll receive an email confirmation shortly for your reference. We sincerely apologize for the inconvenience and appreciate your patience and understanding.

Thanks for your review submission. We're sorry to hear the branding on your pens didn’t meet your expectations. We understand how important visibility and clarity are, especially for promotional items. We've emailed you information in a bid to make this right in providing a resolution that's to your satisfaction. We look forward to assisting with any future product or design-related queries.