We regret to hear that you were not happy with the quality of the print on the pens ordered and can understand your disappointment. In reviewing the account, we're seeing that the upload was small on the product and so this is why they printed tiny. In an effort to resolve the issue, we've made an edit to the product. Please take a look at the change in your account and let us know if you're Ok with that change. In doing so, we can have a free reorder processed for the product with the change.

We’re sorry to hear that the craftsmanship of your Nash Ballpoint Pens didn’t meet your expectations. We completely understand your frustration and are committed to looking into this further to make things right. To assist you promptly, please respond to this email with clear photos showing the specific issues you encountered with the pens, along with a brief description of the problems observed. This information will help us assess the situation thoroughly. We appreciate your cooperation and look forward to your reply.