We are very sorry to hear that the logo on your pens is faint and not fully visible in some areas. Please accept our sincere apologies for this issue. To help us resolve this quickly, we would appreciate it if you could respond via email with information regarding how many pens were affected. This will allow us to work with you on a suitable solution as soon as possible. If your request is urgent, and you need immediate assistance, please don’t hesitate to contact our Customer Support team directly at: https://www.vistaprint.com.au/customer-care/help-centre/. We're here to help!