We're very sorry to hear that there were printing issues with the pens ordered and apologize for any inconvenience this may have caused. We'll be happy to see how best we can help if you would let us know if the issue was with all the pens ordered. If your request is urgent, and you need an immediate solution, please reach out to our Customer Support team via: https://www.vistaprint.com.au/customer-care/help-centre