VistaPrint® Design Wrap Ballpoint Pen Templates

Thank you for sharing your feedback on the VistaPrint® Design Wrap Ballpoint Pen and for providing a photo of the item you received. We understand how important it is for the printed details to be clear and accurate, and we’re sorry to hear that the phone number placement and the unexpected emoji affected the final result. After reviewing your submitted file, we can confirm that the artwork included the angel emoji. Because our printing system is fully automated, designs are printed exactly as submitted without manual adjustments. This is why we always recommend reviewing the product preview and generating a PDF proof before placing an order, as it helps catch layout or spacing issues in advance. Regarding the phone number being obscured by the pen clip, we consider this a production issue that can be corrected. To make things right, we’ve already processed a free replacement order at no additional cost. You can view the expected delivery date in your Order History here: https://www.vistaprint.com.au/oh/. An email with tracking details will also be sent once the replacement has shipped. Your feedback has been shared with our quality team to help improve both the design process and production consistency. Please feel free to keep or recycle the original item. We truly appreciate your input and remain committed to ensuring your products reflect the professional quality you expect.