Thanks for taking the time to share your review with us. We're sorry to hear that you found the packaging of your order disappointing, particularly regarding the missing command™ strip. We've checked the details of the affected order and have processed a replacement order for the affected command strip/s. Details of this replacement can be viewed in the VistaPrint account order details/history. If you have any additional concerns or suggestions, please feel free to reach out directly. Thank you once again for your review, and we hope to serve you better in the future.