Keyring with Light

We are sorry to hear that the keyring with light did not fully meet your expectations. We want to take a closer look at the concerns you experienced so we can investigate further. Please reply to this email with clear photos showing the specific areas of concern, along with a brief description of what felt below expectations. This will help us review the item properly and provide accurate support. We appreciate you taking the time to share your experience. If your request is urgent and you need an immediate solution, please reach out to our Customer Support team via 1800-864-973.

Thank you for sharing your feedback on your recent Keyring with Light order. We appreciate you taking the time to let us know about your experience and understand how important it is for your logo to be displayed clearly. Looking at the design specifications, the printable area for this product is compact at 1 cm x 4 cm. Since your artwork was originally formatted for business cards, the details did not translate well to the smaller imprint space. For clearer results, we recommend simplifying the design by using the logo only, ensuring that the key details remain visible within the limited area. Your feedback will be shared with our design and product teams to help improve guidance on artwork sizing and ensure customers have clearer expectations when creating designs for smaller products. In future orders, if you have further questions or need assistance before completing your order, our Customer Support team is available at 1800-864-973 or through our Help Center: https://www.vistaprint.com.au/customer-care/help-centre/ Thank you again for bringing this to our attention. We value your input and look forward to supporting your future projects with products that meet your expectations.