Cotton Tea Towels

Thank you for sharing your feedback on your recent Cotton Tea Towels order and for providing a photo as a reference. We’re glad to hear you appreciated the quality of the towel itself, and we understand how disappointing it can feel when the printed colors don’t match the vibrancy you expected. After reviewing your file, we found that the conversion from RGB (screen colors) to CMYK (print colors) can cause noticeable shifts, especially with Direct‑to‑Garment (DTG) printing on fabric. Because RGB uses light to create color while CMYK relies on inks, bright whites and vivid tones on a monitor may appear muted or altered once printed. This explains why areas such as the clouds and lighthouse did not reproduce as intended. To achieve the closest match in future projects, we recommend designing directly in CMYK mode or converting your file before submission. This helps manage color shifts proactively and ensures the printed result is closer to what you see on screen. As a valued customer, we’ve already taken action on your order and sent a separate email with the full details of the support provided. We truly appreciate your input, as it helps us improve both our products and design guidance. If you have any questions or need support with future orders, our Customer Support team is available at 1800-864-973 or through our Help Center: https://www.vistaprint.com.au/customer-care/help-centre/. We value your trust and hope to have the opportunity to deliver results that fully meet your expectations in future projects.