We're glad to hear you appreciated the size and value of the Nomad Vacuum Bottle – 650 ml, but we’re sorry to learn that the engraving didn’t meet your expectations. This is definitely not a Vistaprint experience we want you to remember. Allow us to assist you. Looking at the Design Edit page of this product and by zooming in your artwork up to 300%, we've confirmed that the engraving is in silver color and not white. And because of the change of set color of the engraving, the image is quite hard to identify. While there is an option to adjust the contrast and invert the colours. As a gentle reminder since our printing system is automated and has no human intervention, the submitted file was printed as it is. Furthermore, we recommend always checking the preview before proceeding to ensure correctness before ordering your products. Should you need any further help with your product, please don't hesitate to get back to us by replying to this review.