We appreciate your review submission, and want to thank you for taking the time to share your thoughts regarding the express cup order received from us. We’re sorry to hear that the quality of the logo did not meet your expectations, and we apologize for any disappointment caused. We want to make this right and have emailed you information that speaks to the resolution that has been provided to you. We also would recommend editing the image to increase the resolution to at least 300 dpi to ensure better readability and clarity. If you have any future product or design-related queries, please don't hesitate to contact us. We're here to help.