Framed Prints Templates

Thank you for sharing your feedback — we understand how disappointing it must have been to see your framed professional photos printed much darker than expected. Upon checking, the uploaded images contained dark undertones and, since they were digitally produced, they used RGB colors. For printing, these are automatically converted to CMYK, which can result in colors appearing darker or more muted than they look on screen. You may find more details about these colors profiles on this page: https://www.vistaprint.com.au/customer-care/help-centre/360060311671/ To help us correct this and ensure you’re satisfied, could you please confirm if you have a print‑ready version of the images? If so, kindly respond to this email and share the higher‑quality files with us. Once received, we’ll be happy to work on a complimentary replacement. Your input is very valuable in helping us improve both product clarity and customer satisfaction.

Thank you for taking the time to share your experience—we truly understand how disappointing it is to receive a Christmas order that didn’t arrive in perfect condition, and we’re sorry for the inconvenience this caused. Upon reviewing your account, we can confirm that one of our Care Specialists has already assisted you with this concern and successfully arranged a replacement at no cost. We appreciate your patience and feedback, as it helps us continue improving. If there’s anything else you need or if we can assist further, please know we’re always here to help.