Bella + Canvas® Jersey Long-Sleeve T-shirt

Thank you for bringing your concerns to our attention. We sincerely apologize for your disappointment with your recent order of Bella + Canvas® Jersey Long-Sleeve T-shirts. We understand how frustrating it is to receive apparel that does not align with your design expectations. Upon reviewing your order history and design file, it appears that the uploaded logo contained a solid black background rather than a transparent format. Because our printing processes are automated, any element included within the uploaded file, including solid backgrounds, is reproduced directly onto the garment. To help prevent these occurrences, we offer multiple preview options prior to checkout so customers can review their artwork and contact our Customer Care team with any concerns before finalizing their order. We would welcome the opportunity to investigate this further and assist you with a resolution. If possible, please reply with photos of the shirts you received. Additionally, if you have a high-resolution version of your logo with a transparent background, providing that will help us expedite a solution for you. We look forward to your reply. If you require immediate assistance or have any additional questions, please feel free to reach out to us at 1800-864-973 or visit our online Help Center (https://www.vistaprint.com.au/customer-care/help-centre/). We value your business and are committed to resolving this to your satisfaction.