Thank you for sharing your feedback on the Ben Sherman Organic Signature Polo Shirt. We’re glad to hear that you find the shirt beautiful and that the embroidered logo met your expectations. We also acknowledge your comments regarding the fit around the arms. We understand how important comfort and flexibility are, and we appreciate you pointing this out. Your input has been noted and will be shared with our product team as we continue to review sizing and fit options. In the meantime, we invite you to explore our full range of Custom Polo Shirts: https://www.vistaprint.com.au/clothing-bags/polos, which includes different styles and fits that may better suit your preferences. For future orders, if you’d like guidance before completing your purchase, our Customer Support team is available at 1800‑864‑973, or you can visit our Help Center: https://www.vistaprint.com.au/customer-care/help-centre/ for real‑time assistance. Thank you again for choosing VistaPrint. We truly value your support and look forward to serving you again.

We’re truly sorry to hear that the embroidery on your item did not meet your expectations, particularly with the logo detail showing only three fingers instead of what was intended. We understand how important accuracy and precision are when it comes to embroidered designs, and we regret that this fell short. To assist further, please reply to this email with clear photos of the received item highlighting the issue with the logo. These images will allow us to carefully assess the matter and work toward the most appropriate resolution. We value your feedback and look forward to your response.