While we're glad to know the quality met your expectations, we apologize for any disruption caused by your zip-up hoodie's oversized fit. We value your satisfaction greatly and are willing to be of assistance. Furthermore, we advise you to carefully review the sizing chart listed on the product specifications page prior to placing your order. In addition, we have provided a resolution for your account that might help with future purchases. Kindly look out for an email containing further information on this matter, and don't hesitate to reply if you need further assistance.

We are committed to delivering exceptional service, and we regret that we fell short on this occasion. We sincerely request the chance to rectify the situation, and we seek your assistance in doing so. Please respond to this email by sharing a photo of the received item, enabling us to find a resolution that meets your expectations.