Syzmik Workwear Unisex Multi-Pocket Hoodie

We are truly sorry to hear that the hoodie you received did not fit as expected, especially since you had such a positive experience with the quality and design. It is understandable that you would use a past purchase as a point of reference, but we regret that it didn't lead to the correct fit this time. Please keep in mind that our product styles, cuts, and material compositions can vary significantly across our options, meaning that a size that worked for one garment may not be the same for another. We highly recommend consulting the specific size chart provided on each item's product page before finalizing your selection. These charts are the most accurate way to ensure you choose the size that will fit you suitably based on that particular product's specifications. We want to make sure you are happy with your order, and we would be happy to help you find a resolution or guide you toward a better-fitting option. If your request is urgent, please reach out to our Customer Support team via: https://www.vistaprint.com.au/customer-care/help-centre/.

We are very sorry to see that your logo was printed upside down on the front of your Syzmik Workwear Unisex Water-Resistant Hoodie. This is certainly not the level of quality we aim to provide. To make things right, we have gone ahead and processed a free replacement order. Your order number will remain the same, and as soon as the replacement parcel is shipped, you will be informed via email with your tracking details. Additionally, we have ensured this matter is reported to our production and quality teams so they can investigate how this error occurred and prevent it from happening again. Thank you for your patience and understanding while we get this sorted out for you.

We apologize that your hoodie arrived with seam issues and did not fit as expected. To help us evaluate the garment defect, we request that you provide a clear image showing the quality concerns with the seams. Regarding the sizing, different apparel manufacturers and garment styles may utilize different cuts, meaning a size in one brand may fit differently than the same size in another. We recommend always consulting the specific size chart listed on the product page before ordering to ensure the best fit. If your request is urgent and you need an immediate solution, please reach out to our Customer Support team via: https://www.vistaprint.com.au/customer-care/help-centre/.