Great quality
27 Aug 2025 | Anne B. |
Verified Buyer
Response from Vistaprint Customer Care Team:
Thank you so much for your thoughtful review of the LAT™ Kids’ Fleece Hoodie. We're truly glad to hear you're happy with the garment and print quality. That said, we're sorry to learn the front print placement felt too high and didn’t meet your expectations.
After reviewing your design edit page, we noticed the artwork was positioned close to the upper edge, which may have contributed to the final result. We understand how important design control is, and we appreciate your suggestion about offering more flexibility in print placement.
To help us explore a resolution, we kindly recommend replying to your review with clear photos of the printed area. This will allow our team to assess the outcome and support you further. Rest assured, your feedback will be shared with the relevant teams to help improve future design experiences.
If your request is time-sensitive or you’d prefer direct assistance, our Customer Support team is ready to help at 1800-864-973 or via our Help Center (https://www.vistaprint.com.au/customer-care/help-centre/).
We look forward to hearing from you, and thank you again for helping us improve.