We’re glad to hear that you’re happy with the material quality, warmth, and fit of the hoodie. We’re sorry, however, that the custom print was not properly centered despite using the alignment guides in the editing tool. We understand how frustrating that can be. If you could send us some images of the items, we’d be happy to look into this further and work toward a solution. We appreciate your understanding and are committed to resolving this for you. If your request is urgent, and you need immediate assistance, please don’t hesitate to contact our Customer Support team directly at: https://www.vistaprint.com.au/customer-care/help-centre/. We’re here to help!

Thank you for bringing this to our attention. We understand how disappointing it is when the hoodie logo doesn’t match the bright white print you received on your T-shirts, especially when consistency across items is expected. We’ve shared this issue with our team for review. To help us move this forward, could you please share a clearer photo that clearly shows the light blue appearance of the print? From the image currently provided, we’re unable to clearly see the color difference, and a sharper photo will allow us to investigate this more accurately.

We’re very sorry to hear about your experience with the Gildan® Midweight Hoodie – S & M. The concerns you raised about the text size, color, and fit are important, and we appreciate the photos you shared as they helped us better understand the issue. After reviewing your account, we can confirm that a support representative has already assisted you and arranged a replacement order, which is currently in transit. You’ll be able to track its progress through the email with shipping details or directly from your Order History: https://www.vistaprint.com.au/oh/ Please feel free to keep or recycle the original items you received. Your feedback has also been shared with our product team so they can review and improve the design and production process to ensure closer alignment with previews. Thank you for allowing us to make this right. We truly value your patience and continued trust, and we remain committed to delivering products that meet the standards you expect.

Thank you for your review of the Gildan® Midweight Hoodie. We regret hearing the size and color of the logo were not as expected. Please note that the print area of the hoodie is 27cm x 33.5 cm. Your design will be printed as submitted, and the option to request a specific size graphic is unavailable. For best results in the future, we recommend that you request a "PDF proof" of your design before completing the order; www.vistaprint.com.au/customer-care/help-center/360052259371/. This is available in the editing studio, and when viewed at 100%, it will show you what the document will look like when printed. Our record shows that you have since changed the design, and a new order has been placed for the hoodie. We trust that was helpful.