AS Colour Women's Relax Hoodie

We appreciate you taking the time to share your feedback and are pleased to hear that you were satisfied with the overall quality of both the hoodie and the print. At the same time, we regret the error regarding the colour of the AS Colour Women's Relax Hoodie you received and understand how disappointing this must have been. After reviewing your account, we can confirm that our support team has already responded and taken steps to resolve the issue by arranging a free reorder for you. We appreciate your patience and thank you for allowing us the opportunity to put this right.

Thanks for your review submission, and we’re sorry to hear the hoodie did not fit as expected. Fit can vary depending on the specific style, cut, and sizing standards used for each garment. For future orders, we recommend reviewing the detailed size chart and garment measurements, and comparing them to a hoodie you already own that fits well. If you’re looking for a looser or longer fit, sizing up may provide a better result. We have since emailed you details regarding a resolution that has been provided to you. We look forward to assisting with any future product or design-related queries.

We are very sorry to hear about your experience and completely understand how frustrating it must have been to receive the same issue across multiple replacements. After reviewing your account, we’re glad to see that our care support team has been in touch and has provided a resolution. Please be assured that this matter has also been reported to our quality teams for further review, especially regarding the repeated inconsistency in the back print sizing. Furthermore, we truly appreciate your kind words about our customer service, but we regret that the final outcome did not meet your expectations. Your feedback is extremely valuable and will help us work toward preventing similar issues in the future.