Thank you for sharing your experience—we’re truly sorry to hear that the Portwest® Softshell Jacket in XL didn’t meet your expectations in terms of fit and design. We understand how disappointing it is when a product intended for professional settings feels more suited for outdoor use, and we regret that this impacted your experience. To help us investigate further and explore the best possible resolution, we kindly ask that you share photos of the item received, especially highlighting the sizing and design concerns. If you’re able to include a comparison with other jackets of the same size, that would be incredibly helpful. Your feedback will be shared directly with our product and quality teams to support improvements in our sizing charts and garment descriptions. For reference, the product page includes a size chart in centimeters, with a note that measurements reflect the garment size, not the wearer. We understand this distinction can be confusing, and we’re working to make sizing guidance clearer and more intuitive. If you're considering future apparel options, we invite you to explore our Jackets collection (https://www.vistaprint.com.au/clothing-bags/jackets), which features a variety of styles and fits that may better suit your needs for meetings or more tailored occasions. If this matter is time-sensitive or you’d prefer to speak with someone directly, our Customer Support team is available at 1800-864-973 or through our Help Center (https://www.vistaprint.com.au/customer-care/help-centre/) for real-time assistance. We truly appreciate your feedback and the opportunity to make this right. Your satisfaction matters to us, and we’re committed to improving your experience.

We place great importance on providing a comfortable and true-to-size fit, so we’re sorry to hear that your Portwest® Softshell Jacket felt oversized. We understand how frustrating sizing issues can be. For future purchases, we recommend consulting the detailed size charts available on each product page and at checkout. These guides are designed to help you select the most accurate fit based on precise measurements. We also reviewed your account and are pleased to see that our customer support team responded quickly and took appropriate steps to resolve your concern.