Portwest® Softshell Jacket

Thank you for your review. We’re sorry to hear that the jacket you received was not the size you expected. To help us look into this right away, could you please confirm the size you ordered and the size indicated on the jacket you received? It would also be very helpful if you could share clear photos of the jacket, including the size label/tag. Once we have those details, we’ll be able to review this properly and assist you with the appropriate next steps. We appreciate your cooperation and look forward to resolving this for you.

Thank you for sharing your experience—we’re truly sorry to hear that the Portwest® Softshell Jacket in XL didn’t meet your expectations in terms of fit and design. We understand how disappointing it is when a product intended for professional settings feels more suited for outdoor use, and we regret that this impacted your experience. To help us investigate further and explore the best possible resolution, we kindly ask that you share photos of the item received, especially highlighting the sizing and design concerns. If you’re able to include a comparison with other jackets of the same size, that would be incredibly helpful. Your feedback will be shared directly with our product and quality teams to support improvements in our sizing charts and garment descriptions. For reference, the product page includes a size chart in centimeters, with a note that measurements reflect the garment size, not the wearer. We understand this distinction can be confusing, and we’re working to make sizing guidance clearer and more intuitive. If you're considering future apparel options, we invite you to explore our Jackets collection (https://www.vistaprint.com.au/clothing-bags/jackets), which features a variety of styles and fits that may better suit your needs for meetings or more tailored occasions. If this matter is time-sensitive or you’d prefer to speak with someone directly, our Customer Support team is available at 1800-864-973 or through our Help Center (https://www.vistaprint.com.au/customer-care/help-centre/) for real-time assistance. We truly appreciate your feedback and the opportunity to make this right. Your satisfaction matters to us, and we’re committed to improving your experience.