Portwest® Print and Promo Softshell Jacket

Thank you for taking the time to share your feedback. We’re really sorry to hear about the frustration this caused and understand how disappointing it is when a product doesn’t meet expectations—especially when you were comparing it to a brand you’re already familiar with. To help clarify, our size chart reflects how the garments are measured when laid flat. It shows the length, measured from the high point on the shoulder down to the bottom hem at the back, and the width, measured side to side just below the sleeves. Shoulder width itself isn’t listed, which can understandably make comparisons with other brands, such as BIZ Collection, more challenging. We also want to acknowledge that sizing can vary significantly across different brands and manufacturers, even when the labeled size is the same. While we aim to provide accurate measurements to guide your choice, we know this doesn’t always translate perfectly when switching between brands. We truly appreciate you raising this concern, as feedback like yours helps us identify where we can improve clarity and expectations around sizing.

Thank you for sharing your feedback, and we’re genuinely sorry to hear that the Portwest® Print and Promo Softshell Jacket did not meet your expectations. We understand how disappointing it can be when the quality of a product doesn’t align with what you envisioned—especially in terms of thickness, material feel, and stitching. This particular jacket is crafted with a 280 gsm, 96% polyester / 4% elastane blend, designed to be windproof, water-resistant, and lined with micro polar fleece for lightweight warmth. That said, we acknowledge that your experience with the product’s weight and construction fell short—and that’s not the VistaPrint standard we aim to uphold. To better support you, we kindly invite you to share photos of the material concerns, including any areas where stitching or fabric quality appears compromised. This will allow us to review the issue thoroughly and explore the best resolution possible. We've made sure your feedback is passed along to our product team, and if you're seeking jackets with a thicker, more substantial feel, we recommend browsing our selection HERE (https://www.vistaprint.com.au/clothing-bags/jackets), which includes options in wool, leather, canvas, and other more robust materials that may suit your preferences. We appreciate the opportunity to make this right and are here to support you every step of the way.