Portwest® Print and Promo Softshell Jacket

We are sorry to hear that while you were pleased with the overall quality, fit and warmth of the Portwest® Print and Promo Softshell Jacket, the embroidery did not fully meet your expectations this time. We regret that something similar occurred, and we want to take a closer look. To assist you further, please reply to this email with clear photos showing the areas of concern along with a brief description of the issue you noticed. This will allow us to compare the submitted design with the final embroidery and determine the best next steps. Your feedback is truly appreciated. If your request is urgent and you need an immediate solution, please reach out to our Customer Support team via 1800-864-973.

Thank you for taking the time to share your feedback. We’re really sorry to hear about the frustration this caused and understand how disappointing it is when a product doesn’t meet expectations—especially when you were comparing it to a brand you’re already familiar with. To help clarify, our size chart reflects how the garments are measured when laid flat. It shows the length, measured from the high point on the shoulder down to the bottom hem at the back, and the width, measured side to side just below the sleeves. Shoulder width itself isn’t listed, which can understandably make comparisons with other brands, such as BIZ Collection, more challenging. We also want to acknowledge that sizing can vary significantly across different brands and manufacturers, even when the labeled size is the same. While we aim to provide accurate measurements to guide your choice, we know this doesn’t always translate perfectly when switching between brands. We truly appreciate you raising this concern, as feedback like yours helps us identify where we can improve clarity and expectations around sizing.