Portwest® Print and Promo Softshell Jacket

Thank you for your feedback, and we’re sorry to hear that the logo colour on your jacket did not meet your expectations. We understand how important brand accuracy is, especially for your business. Based on our records, we can see that you have already been in contact with our customer care team and that the matter has been resolved. Please note that embroidery is more limited compared to print methods, which is why there is no option to manually enter a hex colour code. However, from the editing studio, you can adjust the thread colour to the closest available match for your logo.

We are sorry to hear that while you were pleased with the overall quality, fit and warmth of the Portwest® Print and Promo Softshell Jacket, the embroidery did not fully meet your expectations this time. We regret that something similar occurred, and we want to take a closer look. To assist you further, please reply to this email with clear photos showing the areas of concern along with a brief description of the issue you noticed. This will allow us to compare the submitted design with the final embroidery and determine the best next steps. Your feedback is truly appreciated. If your request is urgent and you need an immediate solution, please reach out to our Customer Support team via 1800-864-973.