Thank you for sharing your feedback, and we’re genuinely sorry to hear that the Portwest® Print and Promo Softshell Jacket did not meet your expectations. We understand how disappointing it can be when the quality of a product doesn’t align with what you envisioned—especially in terms of thickness, material feel, and stitching. This particular jacket is crafted with a 280 gsm, 96% polyester / 4% elastane blend, designed to be windproof, water-resistant, and lined with micro polar fleece for lightweight warmth. That said, we acknowledge that your experience with the product’s weight and construction fell short—and that’s not the VistaPrint standard we aim to uphold. To better support you, we kindly invite you to share photos of the material concerns, including any areas where stitching or fabric quality appears compromised. This will allow us to review the issue thoroughly and explore the best resolution possible. We've made sure your feedback is passed along to our product team, and if you're seeking jackets with a thicker, more substantial feel, we recommend browsing our selection HERE (https://www.vistaprint.com.au/clothing-bags/jackets), which includes options in wool, leather, canvas, and other more robust materials that may suit your preferences. We appreciate the opportunity to make this right and are here to support you every step of the way.

We’re sorry to hear that the Portwest® Print and Promo Softshell Jacket didn’t fully meet your expectations and felt too simplistic for your needs. We’d appreciate the opportunity to better understand your experience and provide the needed support. To move forward, please reply to this email with clear photos highlighting the specific concerns, along with a brief description of the issues you encountered. This will help us gain clearer insight and determine the most appropriate next steps. We value your feedback and look forward to assisting you further.

We regret to hear that the size of the jacket ordered was not as expected and that the embroidery was coming apart. We can understand your disappointment and will be happy to see how best we can help. Please let us know if the issue is with all the jackets ordered.