Thank you for reaching out and sharing your feedback. We’re truly sorry to hear that the sizing of your Biz Collection Half-Zip Fleece did not meet your expectations, especially given that it is a custom embroidered item. To better understand the issue, could you please provide us with an image of the fleece you received? This will help us look into the matter more closely. For future reference, we recommend reviewing the product specifications and size chart before placing an order, as custom items are produced according to the selected options. We appreciate your understanding and look forward to your reply with the requested image so we can assist you further.