Thank you for sharing your feedback—we’re truly sorry to hear that the quality of your Promo Baseball Caps didn’t meet expectations. We understand how disappointing it is to receive items with visible dints, separation at the visor, and inconsistencies in the print, especially when you’ve taken care to specify your design preferences. We appreciate the photos you’ve provided and want to make this right. To assist further, could you kindly confirm the quantity affected? This will help us assess the issue thoroughly and determine the best resolution for you. Your feedback has been shared with our product and quality teams to help improve future production standards. Insights like yours are invaluable in helping us refine our materials and printing processes to better serve our customers. If your request is time-sensitive or you’d prefer to speak with someone directly, our Customer Support team is available at 1800-864-973, or you can visit our Help Center (https://www.vistaprint.com.au/customer-care/help-centre/) for assistance. Thank you again for bringing this to our attention. We appreciate your patience and the opportunity to make things right.