We are sorry to hear that the quality of the embroidery wasn't as expected. Please rest assured that this isn't typical, and we are pleased to see that our support team was helpful in providing a replacement order for the Catalyst Cap. We trust that was helpful to you.

Thank you for your feedback. We’re sorry to hear about the quality issue with your Catalyst Cap. Rest assured, we’ve shared your concerns with our team for review and are committed to addressing the matter. Upon checking, the logo is centered, so this may be a printing flaw. As a courtesy, we have processed a replacement at no cost and an email confirmation will be sent for your records. Feel free to dispose of the item received. We value your patience and understanding and appreciate the opportunity to assist you. Until then, take care!

We acknowledge your dissatisfaction with the Cap you received. Rest assured, we have taken your feedback seriously and shared it with the relevant team, and the image was sent to prevent any future occurrences. We've processed a free replacement order to have this addressed. Feel free to keep or dispose of the initial item you received. We hope that you felt our genuine intention to help.

Thanks for your review. We are sorry to learn that the embroidery did not come out as expected, and we apologize for the dissatisfaction. Please reply to this message with a picture displaying the issue, so we can review and assist with the best resolution.