Thank you for sharing your thoughts on the AS Colour Stock Snapback Cap. We regret hearing that the font size and fit of the hat weren't as expected. Regarding the printing, please note that the print area for this cap measures 4cm x 8cm, and your logo took up most of that space horizontally. The size of the cap is one size fits most; however, the adjustable closure should help with making the fit larger. We have taken action on your account, and a follow-up email with more details will be sent to you. We suggest that you browse our hat selection for a different option that better suits your needs. In the future, please pay attention to the print area and size of the hat. You may also request a PDF proof also, to see what the printing will look like: www.vistaprint.com.au/customer-care/help-center/360052259371/. Please view the proof at 100%. We hope this helps.

We’re sorry to hear about the trouble you had with the design process and sizing of the caps. We appreciate you taking the initiative to adjust the image. Regarding the fit, the cap features a snapback closure that’s designed to be easily adjustable for a range of sizes, but we understand this didn’t work well in your case. Your concern about the sizing and overall experience will be shared with our team for review and improvement. Thanks again for bringing this to our attention.