We’re truly sorry to hear about the issue with your AS Colour Snapback Surf Cap. That’s certainly not the experience we want you to have, and we appreciate you sharing the photos of the broken snapback closure—it helped us understand the concern clearly. We’ve identified this as a production issue and have already processed a replacement at no additional cost. You may refer to your Order History (https://www.vistaprint.com.au/oh/) to check the new expected delivery date. You’ll receive an email with tracking details once it ships. In the meantime, feel free to keep or recycle the damaged item as you see fit. Your feedback has been forwarded to our product team for review, as we’re always working to improve the quality of our offerings. Thank you again for bringing this to our attention—we hope you feel our genuine commitment to making things right.

Thank you so much for your thoughtful review! We’re delighted to hear that you’re pleased with the logo printing and overall quality of the AS Colour Snapback Surf Cap. It’s great to know the product met your expectations in those key areas. We truly appreciate your detailed feedback on the fit. As someone clearly experienced with caps, your insight about the sizing near the snap is especially valuable. We understand how important a secure, comfortable fit is, and your comments help us better support customers with similar preferences. If you're looking for a more tailored feel or alternative styles, we offer a wide range of Custom Hats and Caps (https://www.vistaprint.com.au/clothing-bags/hats), including structured, unstructured, and adjustable options. You might find styles like the AS Colour Stock Snapback Cap, VistaPrint® Embroidered Cap, or UFlex 6-Panel Baseball Cap more aligned with your ideal fit. Thanks again for sharing your experience—we truly value your attention to detail and look forward to helping you find the perfect match next time.