AS Colour Finn Five Panel Cap

We are sorry to learn that your experience with the AS Colour Finn Five Panel Cap did not meet your expectations, and understand how disappointing it can be when the final product differs from what you had envisioned. Please note that we took the necessary steps to make amends and have provided additional details regarding the matter via email. Furthermore, please be assured that your feedback regarding the cap sizing, the logo modification process, and the final print outcome will be shared with the relevant teams for further review. Thank you for giving us the opportunity to review your experience.

We sincerely apologize for the issue with the AS Colour Finn Five Panel Cap. Customer satisfaction is always our priority, and we appreciate the photo you provided as a reference. This has been identified as a production issue, and we’ve already processed a replacement order for you at no additional cost. You can view the expected delivery date in your Order History here: https://www.vistaprint.com.au/oh/. Once the replacement has shipped, you’ll also receive an email with tracking details. Please feel free to keep or recycle the item you received; you do not need to return it to us. We hope this reflects our genuine intention to help. Your feedback has been shared with our production team to support ongoing improvements.