Thank you for your feedback on the Hat. We're glad to hear that the embroidery quality is good. However, we are sorry that the actual size of the embroidery appears much smaller than it looked on the website. We understand that accurate representation is important for customized products. To help us investigate this discrepancy and compare the physical size to our website preview, could you please send us images of the hat? Seeing the embroidered logo on the hat will allow us to assess the size and provide better guidance for future orders.

We’re sorry to hear that the embroidery appeared smaller than expected. After reviewing the design, it looks like the artwork did not fill the full space available for decoration, which can result in a smaller final print than the mock-up may suggest. Our team will be reaching out via email shortly with more information and options to help make this right, should you choose to move forward with a reprint. We appreciate you bringing this to our attention.