We understand how important precise, high-quality stitching is when it comes to embroidery products, and we’re genuinely sorry to learn that the outcome of your AS Colour Finn Five Panel Cap did not meet your expectations, despite our team’s best efforts to assist with the design process. We fully recognize your disappointment and appreciate you taking the time to share your feedback. Please be assured that your comments will be passed along to our product and quality teams for further review as part of our ongoing efforts to improve and refine our services. That said, we’re glad to see that you reached out to our Customer Care team, who responded promptly and took the appropriate steps to support you. We truly value your patience and hope to offer you a much smoother and more satisfactory experience in the future.