We're sorry to hear that you were not happy with the embroidery on the beanie ordered and will be happy to see how best we can help. We'll be happy to have the item replaced if you wish to update the design. If you would like to do so, please go ahead with the change and let us know once the update designed has been saved to the product. If your request is urgent, and you need an immediate solution, please reach out to our Customer Support team via: https://www.vistaprint.com.au/customer-care/help-centre

Thank you for sharing your feedback. We’re glad to hear that you’re satisfied with the value of your Portwest® Insulated Knit Beanie. We also understand your concern regarding the quality and would love to learn more about the specific issues you experienced. Could you please share more details about the concerns with the beanie’s quality? This will help us review them properly and work on improving our products. Thank you for sharing your feedback.

We’re delighted to hear that you were pleased with the logo quality on the Portwest® Insulated Knit Beanies. However, we regret to learn that the fit felt a bit too loose and didn’t fully meet your expectations. We completely understand your concern and would be happy to assist further. To help make things right, we’d be glad to arrange a complimentary replacement order. Simply reply to this email with your confirmation, and we’ll take care of the rest promptly. Your satisfaction is very important to us, and we look forward to hearing from you.