Thank you for your feedback — we're sorry to hear that the embroidery on your hat didn’t meet expectations, especially given that it was one of our premium options. Your account was reviewed, and we found that one of our Care Specialists has reached out to you via email with available resolution options. Please take a moment to review that message and respond at your convenience so we can get this sorted for you as quickly as possible. We appreciate your patience and the opportunity to make things right.