Thank you for sharing your feedback. We're truly sorry to hear that your experience with the Cordia Vacuum Tumbler didn’t meet your expectations. We’d really like to learn more about what went wrong so we can help make it right. Could you please share a few more details about the issue you encountered — for example, was it related to the print, quality, or functionality of the tumbler? Any photos you can provide would also be helpful for our review. We appreciate your time and look forward to resolving this for you.

We sincerely apologise if your Cordia Vacuum Cup fell short of your expectations and we understand your disappointment. This is not the experience we want you to remember. We've escalated this to support, and we've been informed that there is an issue with our preview display, and this is already in the works. We appreciate your feedback on our ongoing efforts. To make amends, we have processed a refund of the order cost to your account, which will be available in the next 3-5 business days. Kindly expect an email with the refund information for your records.

We appreciate the time you took to write this feedback, and we're sorry to hear that one of the Cups didn't come out as expected. To make things right, as such we have refunded the item cost instead since replacement is unavailable due to the minimum quantity requirement. An email should've been sent to confirm the refund. Should you require further assistance, please reach out to our support at 1800-864-973. - MB