Why orders are cancelled
We understand how frustrating it can be when an order is cancelled. Here are the most common reasons this can happen:
Out of stock: The item you ordered became unavailable after you placed your order.
Failed payment: Your payment couldn't be processed due to unverified payment, incorrect card information or restrictions from your bank.
Inappropriate content: Designs that include explicit, offensive or inappropriate images or text that violate our guidelines can't be printed.
Copyright violations: If a design includes copyrighted material without authorisation, we can't proceed with the order.
Terms of use violation: Orders that don't meet our Terms of Use can't be processed.
How to find the cancellation reason
If your order is cancelled, we'll notify you by email as soon as possible. You can also find more details about the cancelled order by following these steps:
Sign in to your account
Select My Account and then Order History & Reorder
Find the cancelled order in your order history
Select the information icon next to the order status to find the cancellation reason
