We sincerely apologize that the print on your mug did not meet your expectations. The printable area on this mug is 5 cm x 15 cm, and based on our checks, your logo only uses a small portion of that space. We suggest adjusting the layout to better fit the available area for improved visibility, and also consider brightening the logo to make it more noticeable. To help, we have taken action on your account to address the matter, and you will receive an email shortly with more information.