We sincerely apologize for the issues you encountered with your order—poor embroidery quality, mismatched colors, and packaging that caused damage are certainly not the standard we aim for. We’d like to help make this right, and we’ve sent you a separate email requesting further information so we can better assist you with this. If your request is urgent and you need an immediate solution, please reach out to our Customer Support team via https://www.vistaprint.com.au/customer-care/help-center/

Thank you for your feedback. We're sorry to hear that the color of the cap you received did not match your order, we understand how important it is to get the intended color. Upon reviewing your account, we saw that you contacted our Customer Care team and that the matter was addressed.

While you are happy with the quality of the Hat, it saddens us to learn about your disappointment with the size. To help, we have reviewed the account and taken the necessary steps to address the issue. The details of the resolution will be sent to you in an email. For future reference, the description states that one size fits most people. We hope this helps.