We are committed to delivering exceptional service, and we regret that we fell short on this occasion. We sincerely request the chance to rectify the situation, and we seek your assistance in doing so. Please respond to this email by sharing a photo of the received item, enabling us to find a resolution that meets your expectations.

We apologize that the Cap did not meet your expectations. We're always looking for ways to make our service better. Furthermore, we want to ensure your satisfaction and have taken the necessary action on your order. You'll receive a confirmation email with more details. Your time and patience in working this out with us are greatly appreciated.