Black Swift Cap

We are deeply sorry that the colors on your item turned out so far off from what you approved, and we completely understand your disappointment given your long history with us. We do appreciate you sharing the images with us so we could investigate what happened. Screen displays emit light using RGB color models, whereas physical products are printed using CMYK ink processes, which frequently causes variations where digital shades appear softer or differently calibrated compared to tangible materials. To achieve the most accurate color outcome in the future, we recommend adjusting your digital artwork files to account for these screen-to-print conversion differences. Creating your design in CMYK is recommended. To resolve this, we have replaced your item with another color option that is the closest matching to your original upload. The order number is the same as the initial order, and you may track it from the order history or shipment notification email. If your request is urgent and you need an immediate solution, please reach out to our Customer Support team via: https://www.vistaprint.com.au/customer-care/help-centre/.

Thanks for your feedback, we’re glad to hear the print quality turned out great! Sorry to hear the text size felt larger than expected compared to the mockup. We understand how important it is for the final product to match what you see during the design process, and how this can affect the overall look. For reference, the printable area for this hat is 12 cm x 6.5 cm, which can sometimes make designs appear larger depending on how they’re scaled within that space. For future orders, we recommend adjusting the size within the preview and using the available guides to better visualize the final result.