Thank you for your feedback. We are glad to hear that you like the embroidery you personalized for your daughter. However, we are sorry to hear you were a bit disappointed with the quality and felt the bag was not as thick as you expected. The Coil Backpack is designed with a material thickness similar to a standard, large school or daily-use backpack, intended to be lightweight yet durable for everyday use. We apologize if this did not meet your expectation for a heavier-duty feel. We acknowledge your feedback on the overall quality for the price point and will pass this along to our product team for review as we look for opportunities to improve the materials and construction of this item. We appreciate you sharing your thoughts!