Thank you for reaching out with your feedback and for providing the images of your Full Custom Performance Polo Shirt. We are glad to hear you were initially happy with the print and fit of the shirt. We are sorry to see the condition of the shirt after a few wears and washes. You are right to expect a shirt at this price point to be durable. The material we use for the Full Custom Performance Polo Shirt is chosen specifically for its durability and resilience, making this kind of wear unusual for a new item. Based on the images you sent, the wear pattern—particularly the fading and minor abrasion around the collar and seams—unfortunately looks like wear and tear consistent with the shirt not being washed safely for this material type. To ensure the longevity of the performance material and the custom print on your shirt, please follow these care instructions for all future custom apparel: - Turn it Inside Out: Always turn the shirt inside out before washing to protect the outer fabric and the print. - Button the Collar: Button up the collar to help it maintain its shape. - Use a Gentle Cycle and Cold Water: Wash on a gentle cycle using cold water. - Use Mild Detergent: Use a mild detergent and avoid harsh chemicals like bleach or fabric softeners, as these can break down the performance fibers and print adhesive. - Air Dry or Low Heat: For drying, air dry the shirt by laying it flat or hanging it up. If you must use a dryer, use the lowest heat setting possible. High heat is the main cause of damage to performance fabrics. We want you to be completely satisfied with your purchase. If you follow these guidelines with your next order, the shirt should hold up to the durability standards you expect.

Thank you for sharing your experience—we’re truly sorry to hear that the collar of your Full Custom Performance Polo Shirt has become discoloured and worn after just a couple of washes. While we’re glad the print, feel, and fit met your expectations, we understand how disappointing it is when the garment’s durability doesn’t hold up, especially after such limited use. The shirt is made from a 220gsm blend of 85% polyester and 15% spandex, designed for comfort and performance. It features dye sublimation printing, which offers vibrant, permanent colour. However, as noted on the product page (https://www.vistaprint.com.au/clothing-bags/polos/full-custom-performance-polo-shirt) and care instructions, we recommend machine washing cold, avoiding bleach or softeners, and tumble drying low. Ironing or dry cleaning may also affect the fabric’s integrity over time. To help us investigate and find the best possible resolution, we kindly ask that you share clear photos of the collar’s condition. This will allow our team to assess the issue thoroughly and take appropriate action. Your feedback will also be shared with our product team to help improve long-term wearability and care guidance. If your request is time-sensitive, or you’d prefer to speak directly with a member of our team, our Customer Support team is available at 1800-864-973 or through our Help Center (https://www.vistaprint.com.au/customer-care/help-centre/) for real-time assistance. We truly appreciate your honesty and the opportunity to make this right. Your satisfaction matters, and we’re here to help.

Thank you for sharing your honest feedback — we truly appreciate you taking the time to let us know about your experience with the Full Custom Performance Polo Shirt. You’re absolutely right that this shirt is made with 85% polyester and 15% spandex, which gives it that stretch and performance feel. That said, it is noted on the product page, it's recommended more for outdoor company sports events or team uniforms rather than professional or office wear. If you're looking for polos that are more suited to a professional setting, we do offer styles in cotton and cotton blends that provide a more traditional look and feel. These may be a better fit for your needs moving forward, and we’d be happy to help you explore those options. If there’s anything else we can do to help, please let us know — we’re always here to assist.

We are committed to delivering exceptional service, and we regret that we fell short on this occasion. We sincerely request the chance to rectify the situation, and we seek your assistance in doing so. Please respond to this email by sharing a photo of the received item, enabling us to find a resolution that meets your expectations.

We appreciate your feedback, and we're sorry to hear the final rendering of your Full Custom Performance Polo Shirt didn't meet your expectations. We're committed to ensuring your satisfaction. Please reply to this email with images of what you received, and we'll work with you to find a satisfactory solution.