Magnetic Clip

Thank you so much for your feedback, and we're glad to hear that you’re happy with the strength and quality of the clips themselves. We are very sorry, however, that some of them arrived with fading print. We definitely want to make sure you have a set that looks perfect. Since you’ve already provided a photo, could you please respond to this email and confirm exactly how many of the magnetic clips were affected? Once we have that number, we’ll be able to process a replacement for you right away. We look forward to hearing back from you.

Thank you for sharing your feedback with us. We are sincerely sorry to hear that your magnetic clips are sliding and not performing as expected. We would like to advise that the magnets on these clips are designed to be strong enough to hold lightweight materials and should adhere to pure metal surfaces just like a regular magnet. We recommend ensuring that the surface you are attaching them to is compatible with magnetic products, as certain metal blends or coatings can sometimes affect the strength of the hold. To help our team investigate this further and see if there is a defect with your specific items, please respond directly to this email and share a few images or a short video of the clips in use. Once we have those details, we will be happy to look into a resolution for you. We look forward to hearing from you soon.