Thank you for your review. We are so very sorry to hear about your deep disappointment with the Cabana Wide Brim Hat and that you found it to be of bad quality. This is completely unacceptable, and we sincerely apologize for this experience. We want to make this right for you immediately. We have processed a replacement for the Cabana Wide Brim Hat for you at no cost, and it will be under your same order number for your convenience. An email with tracking details will be sent once your new hat has shipped out. In the meantime, please feel free to dispose of or recycle the item you received. We are truly sorry for this experience and appreciate you giving us the opportunity to correct it.

We’re glad to hear that you were generally pleased with the embroidery quality, though we understand your concerns regarding the lighter color of the dog walker figure and the issue with the chin strap fraying. After reviewing your account, we found that one of our Care Specialists has already assisted you and processed a replacement at no cost to help resolve the matter. We truly appreciate you bringing this to our attention and allowing us the opportunity to make it right. If there’s anything else we can help with, please don’t hesitate to reach out.

Please accept our sincerest apology for the damaged Cabana Wide Brim Hat. This is definitely not a Vistaprint experience we want you to remember. Allow us to make this right for you. Likewise, we appreciate the provided photo of the received product as a reference. In an effort to help and as a courtesy, we've processed a replacement at no additional cost. An email with tracking details will be sent once shipped out, so you can monitor your delivery. Feel free to keep or recycle the initial items received. Your time and patience in working this out with us are greatly appreciated.