We’re glad to hear that you were generally pleased with the embroidery quality, though we understand your concerns regarding the lighter color of the dog walker figure and the issue with the chin strap fraying. After reviewing your account, we found that one of our Care Specialists has already assisted you and processed a replacement at no cost to help resolve the matter. We truly appreciate you bringing this to our attention and allowing us the opportunity to make it right. If there’s anything else we can help with, please don’t hesitate to reach out.

Please accept our sincerest apology for the damaged Cabana Wide Brim Hat. This is definitely not a Vistaprint experience we want you to remember. Allow us to make this right for you. Likewise, we appreciate the provided photo of the received product as a reference. In an effort to help and as a courtesy, we've processed a replacement at no additional cost. An email with tracking details will be sent once shipped out, so you can monitor your delivery. Feel free to keep or recycle the initial items received. Your time and patience in working this out with us are greatly appreciated.