We’re very sorry to hear about the repeated issues you experienced with your neoprene coasters. We understand how frustrating it must be to receive replacements that still did not meet your expectations, especially when you were relying on them to arrive in perfect condition. Your feedback is important, and we’ll be sharing this with our production team to prevent similar issues in the future. In the meantime, we’d like to make this right—could you please share a photo of the items you received so we can review the matter and arrange the best possible resolution for you? If your request is urgent and you need an immediate solution, please reach out to our Customer Support team via https://www.vistaprint.com.au/customer-care/help-center/