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Popular Questions

How do I rename a copy of a saved project? I want to remove "cloned."

Where are the images I previously uploaded to the Vistaprint site?

Can I cancel my order?

All Questions

All Questions

My Order

I only received part of my order - where is the rest?

What if I am not happy with my purchase?

How do I reorder something from the old Vistaprint site?

How do I get my GST invoice?

Delivery

What do I need to do when I receive a damage package?

Which carriers do you use?

What are your delivery speeds?

How much does delivery cost?

My Account

How do I change or reset my password?

How do I log in to My Account?

How do I unsubscribe or opt-out of e-mail communications?

How do I cancel my account?

Pricing & Product Information

Where can I find product details for an item I want to have printed?

Which products are currently unavailable for ordering?

Which paper stock is available for each printed product?

What products do you offer?

Payment & Billing

Can I get a copy of my order invoice?

Once a refund is issued, how long will it take for me to see the funds in my account?

I ordered without logging in. Can you give me merchandise credit for my order?

Are there any promotions available for use on my purchase?

Designing My Product

Where can I find the files I have recently uploaded to my account?

Can you help me edit or fix the design of my product?

How do I upload my image?

How can I get a proof of my design?

Your Digital Account

Where are my previously purchased digital items?

Changing a Custom Domain

Email Hosting FAQs

Transferring a Domain Away

Contact Us

Phone

1800-864-973

Mon. - Fri. 8:00 AM-10:00 PM. Australian Eastern Standard Time

Live Chat

Offline

Our chat representatives are currently unavailable.

Email

Our Vistaprint Customer Care Team is available Monday - Friday.