Common Customer Questions
- Click on this Most Recent Orders link.
- Select the order you wish to cancel and click Next.
- Select the Reason for cancellation and click Cancel My Order.
- A verification pop-up appears. Click Yes, Cancel to process your cancellation request.
If you rather we do it for you, give us a call right away and we'll do our best to cancel your order.
To cancel your order, check out the Can I cancel my order? FAQ.
Once your order is successfully cancelled, a merchandise credit for the order amount is applied to your account. Then you can edit the document from My Portfolio, and reorder using the merchandise credit.
If you would rather we do this for you, give us a call and we'll do everything possible to edit your order.
- Click on My Account. (If you are not signed in already, you will be prompted to do so.)
- Click on View Order History in the “Account Tools" section.
The "Status" column will indicate if your order has shipped or is still being processed.
If the order is being tracked look for the Track link under the "Actions" column.
Most of the delivery services we use provide parcel tracking.
For orders delivered via Australia Post, you can also visit their site, http://auspost.com.au/track, to track your order.
If something doesn't seem right, contact us and we'll get to the bottom of it.
It pays to sign up for emails from Vistaprint. Periodically, we send promotional offers via email to our customers who have chosen to be on our customer email list.
If you received a Vistaprint email containing a promo code, you can apply it towards your order during the checkout process. Look for the Promo Code box at the bottom left of the My Shopping Cart page beside the Product Total summary. Simply enter the coupon code and click Apply. A green message will display above the box when successfuly applied.
Before you submit your order, be sure the final price reflects any promotion you've received. If it doesn't, contact us and we'll figure it out.
Quotes (including shipping & processing) are available from the Pricing tab on any of our product information pages throughout the site.
Note: You might have to scroll down a bit to see the tab.
You can also click here to see full pricing details.
Oh, no - what happened?
We strive to provide you with the best possible services. If we fell short of your expectations please contact us; we want to make it right.
We want you to be happy. If that means cancelling your account, give us a call and we'll help you out.
Other Timely Topics
Some exceptions do apply. Rush delivery is not available for orders that are shipping to a PO Box. Certain products can’t be rushed.
During checkout, we will list available options based on your shipping address and order.
It depends what you've ordered, which shipping speed you have selected and your delivery address.
We'll show you exact prices when you make your order.
We use Australia Post to deliver items in your order that we print in our Australian facility in Victoria. Products not printed in Australia are shipped using a variety of international carriers. All our carriers enable us to offer high-quality shipping services at a low cost. We determine which carrier to use for your order based on a variety of factors, such as products purchased, shipping address, size/weight of the order and delivery speed selected.
Once your order ships, the delivery method, estimated arrival date and other tracking details (if available) will be provided in your shipment confirmation email.